Free Secure Shipping for orders above $50

FAQs

Here are the answers to some of the most frequently asked questions. Please feel free to Contact Us if you have any other questions!


How long does delivery take?

Our fulfilment center and warehouse is currently based in China. Our average shipping time is between 2-4 weeks for some products. In some cases shipping may take less than that and in some cases it may take long than 4 weeks if the package gets hung up in customs on its way into your home country. We ship worldwide so delivery times are all averages. Please refer to our Shipping Information page for more detail.


How do I check the status of my order?

You can track the status of your order in real time by entering your order information on the Track Order page
After an order has been placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.


I ordered multiple items, why did I only recieve one? 

Since we have more than one warehouse, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

There is a problem with my order. What do I do?
Please contact us at customerservice@cutieloot.com and we will work to correct the problem as soon as possible.


How secure is my personal information?

Willows Vue adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored